Q&A

Sandy runs the billing and administrative work around every visit, so your clinic gets paid fully for the care it delivers and your team spends less time on billing and more time with patients.

Sandy runs across the whole visit: Intelligent Verification, Ambient Scribe and AI Chat, Revenue Intelligence, Agentic Scheduling and Intake, and Adaptive Prior Authorizations. Start with two and add as you grow, and the workflows keep getting better every day.

You can start the same day. No EHR integration is needed to begin: sign our online BAA and Sandy's agents verify benefits, write notes, and estimate costs from your first visit. Connecting your EHR later deepens the automation and gives your team more time back for patients.

No. Sandy works alongside your EHR: it reads your records and schedule and writes notes back. It does not replace the system you already use.

No. There is already more than enough to do in a week, and most teams are always a little behind. Sandy takes the repetitive billing and phone work off their plate, so your team can focus on patients while Sandy does the rest. The staff stays; the busywork goes.

Sandy carries each patient's context across every workflow, before, during, and after the visit. Keeping that history in one place lets Sandy answer questions accurately, draw on past visits and claims, and give both the clinic and the patient a clear view of what a visit will cost.

Yes, during scheduling and intake. Sandy answers the calls your practice routes to it, after hours, over lunch, or when the lines are busy, so patients always reach a real answer. Sandy is built mainly for clinics, so there is no patient portal today, with a patient view planned for 2027.

Sandy is not another clearinghouse; it works on top of them. We have partnered with many clearinghouses, so their access is included with Sandy at a fraction of what you would pay for them on their own. Sandy also goes further than raw data: it draws on multiple databases for more accurate, complete information, then does the work with it, verifying benefits, coding notes, and preparing claims, instead of handing you data you still have to act on.

Sandy's agents make sure you are paid fully and fairly for care you already delivered, by catching services that went unbilled and coding them correctly, never by charging patients more.

Sandy handles PHI as a business associate under HIPAA, governed by a BAA with your practice. Data is encrypted in transit and at rest, access is role-based and least-privilege, and PHI is de-identified with our own models before it is ever used to improve the product. In our evaluations, that de-identification has outperformed the leading de-identification services from the major cloud providers.

Yes. Sandy is SOC 2 Type II compliant, and independent third parties review us periodically so we stay current with the highest security standards. You can review our security posture yourself at trust.sandyhealth.com.